Terms & Conditions

The Wonderland of Lights & Santa's Playground

Organized and Produced by North Pole Productions.

Thank you for your interest in experiencing The Wonderland of Lights at the International Market World in Auburndale, FL, and the Dutchess County Fairgrounds in Rhinebeck, NY. Before you proceed to purchase tickets, we strongly recommend you review the following terms and conditions:

  • In this section, words like ‘holder’, ‘bearer’, and ‘purchaser’ will refer to you – the person who will buy the tickets to The Wonderland of Lights.  On the other hand, ‘our’, ‘us’, ‘we’, ‘issuer’, ‘provider’ and similar terms will indicate the organizers of The Wonderland of Lights by North Pole Productions.

  • By opting to purchase tickets to The Wonderland of Lights, you automatically agree to our terms of use. If you have problems with any of the clauses listed below or do not agree with the risk allocations mentioned here, please do not purchase tickets or try to enter The Wonderland of Lights at the International Market World or the Dutchess County Fairgrounds premises.

  • Please note that North Pole Productions reserves the right to make changes, revisions, and amendments, or add/remove sections from this set of terms and conditions – without any prior notifications to you. Such changes will be duly reflected on the website TheWonderlandOfLights.com managed by the organizer, North Pole Productions. These changes will relate back to the date of purchase of The Wonderland of Lights tickets.

TICKET INFORMATION

The price of one ticket to attend The Wonderland of Lights ticket is as follows:

  • Passenger Vehicles (up to 8 people):  $30.00

  • Limo | Mini- Bus (9-25 people): $50.00

  • Motorcoach (26 people and over): $80.00

This figure is non-negotiable. 

TICKET TERMS

  • The ticket you purchase represents a revocable license for a one-time access to the International Market World or Dutchess County Fairgrounds between November 28 – December 29, 2024, when The Wonderland of Lights is scheduled to be hosted. The license includes the revocable right to attend The Wonderland of Lights. This license can be revoked at any time by the issuer at its sole discretion, without any prior notifications or compensation options. If the license is revoked, you will not be granted entry at the venue.

  • The bearer has to assume full responsibility of The Wonderland of Lights tickets, once (s)he receives it. North Pole Productions or The Wonderland of Lights has no liabilities – financial, legal, or otherwise – in case the delivered tickets are stolen, lost, damaged, destroyed or rendered unusable in any other way.

  • Kindly note that Ticket Socket is the sole authorized source for purchasing The Wonderland of Lights tickets. If you obtain your ticket(s) from any other unauthorized source, you take on the risks of those tickets turning out to be counterfeit or reported to be stolen. The issuer has the right to dishonor such stolen/counterfeit tickets and declare them as void.

  • The Wonderland of Lights tickets delivered to you are not meant to be used for illegal reselling, copying, reproducing, or misrepresenting in any form. You cannot use the ticket(s) for any promotional/advertising purposes either (including sweepstakes and competitions) without our prior approval. Any proven record of such activities will result in immediate seizure and cancellation of your ticket(s).

  • Please note that The Wonderland of Lights tickets cannot be redeemed against cash, credits, or any other benefits.

  • North Pole Productions has the right to investigate if there has been any violation of The Wonderland of Lights ticketing terms and conditions. In case of any conflicts, the decision of North Pole Productions will be deemed final (i.e., the issuer will remain the final arbiter in cases of disputes).

  • The event service will be deemed to have been delivered in its entirety as soon as The Wonderland of Lights starts on December 1st, 2024. From that point on, no refund requests will be entertained.

CANCELLATIONS

If The Wonderland of Lights  is cancelled in its entirety due to any unforeseen circumstances, North Pole Productions has the sole and absolute right to:

  1.  reschedule the event, or

  2.  issue a partial/full refund, or

  3.  not issue any refunds.

Please note that the decision of the issuer in such cases will be deemed final and binding.

  • If The Wonderland of Lights is cancelled due to any factors or causes not in the control of North Pole Production.  These factors will be inclusive of, but not limited to, natural disasters, federal/state announcements, strikes, delays in production, and the like. Once again, the decision of North Pole Productions will be considered final.

  • All ticket sales are deemed as FINAL TRANSACTIONS. There will be no ticket returns/exchanges/cancellations.

USING YOUR TICKETS

  • The Wonderland of Lights is a ‘rain or shine’ event. By purchasing the event tickets, you automatically confirm that you/the attendee(s) are of the ‘minimum age’ or older, at the time of buying the ticket(s).

  • At the time of entering the event venue, you are required to produce the proof of the purchased ticket.

  • By purchasing The Wonderland of Lights tickets, you give your consent to North Pole Productions to collect certain information about yourself (name, picture, date of birth, gender, address, etc.) for verification and storage. 

  • You hereby agree to forego all types of surcharge claims – full or in part – and all claims & entitlements related to it.

  • North Pole Productions nor The Wonderland of Lights  does not take any responsibility to personal/financial damages caused to you at the venue, or for any items lost/stolen/misplaced at the venue. Financial reimbursement claims on these counts will not be entertained.

TICKET HOLDER CONDUCT

The Wonderland of Lights and North Pole Productions follow a common ‘zero-tolerance policy’ towards unauthorized drug usage or carrying at the venue, AND towards any type of behavior/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at The Wonderland of Lights and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.

FINAL TERMS

  • Please note that you purchase The Wonderland of Lights tickets on your own free will.  As such, you do not have the right to initiate a chargeback claim or dispute on the provider of the credit card/debit card that had been used for the transaction. Further refund/return/cancellation requests will not be entertained either.

  • In all cases of disputes between the ticket-bearer and the ticket-issuer, the decision of the latter will be deemed final. In case a dispute cannot be resolved, the help of an independent third-party arbiter will be sought.

We really hope you will have a great time at The Wonderland of Lights Holiday Show.

TICKET HOLDER CONDUCT

The Wonderland of Lights Holiday Show and North Pole Productions follow a common ‘zero-tolerance policy’ towards unauthorized drug usage or carrying at the venue, AND towards any type of behavior/actions that can be interpreted as lewd or obscene. If you are found in possession of prohibited items at The Wonderland of Lights Holiday Show and/or if you indulge in any objectionable action, your participation in the event will be terminated immediately. Your event ticket(s) will become void from that point on.